"This is a situation which is causing immense difficulties for passengers travelling throughout Europe. It can be considered a very exceptional circumstance. Nevertheless, it is important to remind passengers and airlines that EU passenger rights do apply in this situation" :

* the right to receive information from airlines (e.g. on your rights, on the situation as it evolves, cancellations and length of delays)
* the right to care (refreshments, meals, accommodation as appropriate)
* the right to chose between reimbursement of fares or be re-routed to final destination